My generation failed. Do I get my credits back?

Yes. Failed and blocked generations are refunded automatically, usually within a few minutes.

Can I get a refund on my subscription or credit pack?

You have 14 days to cancel a purchase for a full refund, as long as you haven't generated anything with it. Once you generate anything, the payment isn't refundable. After 14 days, payments aren't refundable except where the law requires. If you generated on the account before paying, being unhappy with the results isn't a reason for a refund. Failed jobs are always refunded in credits automatically.

Help Center

Refunds

Automatic refunds for failed jobs and our refund policy.

My generation failed. Do I get my credits back?Yes. Failed and blocked generations are refunded automatically, usually within a few minutes.
Can I get a refund on my subscription or credit pack?You have 14 days to cancel a purchase for a full refund, as long as you haven't generated anything with it. Once you generate anything, the payment isn't refundable. After 14 days, payments aren't refundable except where the law requires. If you generated on the account before paying, being unhappy with the results isn't a reason for a refund. Failed jobs are always refunded in credits automatically.

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