Help Center
Credits
How credits work, what things cost, daily claims and expiry.
- How do credits work?Every generation uses credits. The exact cost is shown on the Generate button before you start, and failed jobs are refunded automatically.
- How many credits do I have?Your balance is in the top bar and on the Credits page, along with every charge and refund.
- How many credits does an image or video cost?It depends on the model, quality and length, and the exact cost is always shown on the Generate button before you start.
- Is there a free trial or free credits?New accounts get 25 one-time starter credits for images and video after verifying their email. Free video runs on Seedance 2 Fast and Seedance 2.0 Mini at 720p. For every video model up to 1080p there's a $3 48-hour trial, or any paid plan.
- Why didn't I receive my starter credits?Free starter credits (25) are given once per person, after you verify your email. They may not be added if the same email inbox, network or browser has already received them, or if the email address is from a throwaway (temporary) email service. Your account still works either way.
- How do daily bonus credits work?On paid plans you can claim bonus credits once a day on the Claim credits page, through each billing period. It resets at midnight UTC, and missed days don't roll over.
- Do my credits expire?Credits from full-price months roll over and stack while your plan is active. Credits from a discounted month (such as your first month or a sale) are used first and expire at your next renewal. If you cancel, the plan credits left are removed when the plan ends. Credit packs last 12 months from purchase.
- How do I buy more credits?Buy a top-up pack on the Credits page. Packs run from $8 for 160 credits up to $1,898 for 50,000, and bigger packs give more credits per dollar.
- Where do I enter a coupon or credit code?Credit, coupon and launch codes go in Redeem credits on the Credits page (or in Settings). Discount codes for a plan go in the code box at checkout.
- My credits are missing or my balance looks wrongCheck the history on the Credits page first: it lists every charge, refund, claim and expiry. If something still doesn't add up, contact support and we'll look into it.
Still need help?
Ask the assistant. If it can't sort it, it will email our team for you.